Shangri-la Surabaya

Guest Relations Frisca and Duty Manager Benny and overall fo team and executive lounge team was very helpful

Absolutely the best attentiveness and caring of guests from one of the most beautiful and traditional luxury hotels in Indonesia. Management understands that flexibility and generosity goes a long way for all guests staying at this hotel. That combined with one of the best lounges of probably any hotel in the world and you have a winning combination. I always enjoy my special stays at this hotel. Whether for business and/or a little relaxation, the staff at this Shangri-la in Surabaya make you really feel like a valued customer. This is what the experience should be like at every hotel but unfortunately is not always the case in this world. I'm pleased to know that it still exists at this little gem Shangri-la in Surabaya. Thank you to all the staff for making my stay so enjoyable.

Top class hotel. The staff is great, attentive, polite and very nice and professional. The facilities are amazing, the pool is good, the gym has everything you need, the spa service is also amazing! The food options are also very good, I tried the Japanese restaurant and it was amazing! The room size is also spacious, the bed was extremely comfortable, it is clean and tidy. I loved my stay at the Shangri La and hope I can comw back soon!!!

The room is nice.

Amazing restaurant with an top service level. We asked to fix our train tickets! They did a great job with this! The BBQ was just TOP! I asked to grill my meat ‘saignant’ & it was just perfect! Thank you for the great experience! Well deserved 5/5!