Shangri-la Surabaya
손님 리뷰
The customer service was excellent throughout the stay. Check in was fast and we were given early check in without having to request. The Hotel also connect and engaged with us via WhatsApp. It is very useful when I need help in food recommendations or how to get around Surabaya conveniently. Every staff is very attentive and friendly. The best thing is the service standard and food quality is very consistent across the globe. It also have all the room amenities. I really enjoy staying at Shangri-La for all my travels.
Li
2025년 5월
Guest Relations Frisca and Duty Manager Benny and overall fo team and executive lounge team was very helpful
Uluc
2024년 11월
Amazing hotel with a top service level. Very friendly helpful geniune staff! Wow! The BBQ was just TOP! I asked to grill my meat ‘saignant’/medium rare & it was just perfect! Thank you for the great experience! Well deserved 4/5! The breakfast was extended and delicious. We also liked the authenticity of the Hotel. Very local support and local feeling.
Remi
2024년 7월
Absolutely the best attentiveness and caring of guests from one of the most beautiful and traditional luxury hotels in Indonesia. Management understands that flexibility and generosity goes a long way for all guests staying at this hotel. That combined with one of the best lounges of probably any hotel in the world and you have a winning combination. I always enjoy my special stays at this hotel. Whether for business and/or a little relaxation, the staff at this Shangri-la in Surabaya make you really feel like a valued customer. This is what the experience should be like at every hotel but unfortunately is not always the case in this world. I'm pleased to know that it still exists at this little gem Shangri-la in Surabaya. Thank you to all the staff for making my stay so enjoyable.
Digi-sat
2024년 2월
Well appointed room. Quiet. Excellent bed. Loved the health club (sauna, steam baths, jacuzzi, gym) Attentive and responsive staff
Birger
2025년 2월
Top class hotel. The staff is great, attentive, polite and very nice and professional. The facilities are amazing, the pool is good, the gym has everything you need, the spa service is also amazing! The food options are also very good, I tried the Japanese restaurant and it was amazing! The room size is also spacious, the bed was extremely comfortable, it is clean and tidy. I loved my stay at the Shangri La and hope I can comw back soon!!!
Delfina
2023년 6월
Very nice rooms, great facilities and excellent restaurants on site
Arthur
2024년 11월
The room is nice.
Prabowo
2023년 1월
We were in Surabaya for the Mount Bromo tour and the Shangri-la was the perfect base to relax and recover. Rooms were comfortable and spacious. Staff were friendly and helpful.
Megan
2024년 9월
Amazing restaurant with an top service level. We asked to fix our train tickets! They did a great job with this! The BBQ was just TOP! I asked to grill my meat ‘saignant’ & it was just perfect! Thank you for the great experience! Well deserved 5/5!
Remi
2024년 7월
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